My experience with Nikola Mihaylov’s primary care practice at the Clark Clinic proved to be a huge regret. My first issue was that he was usually very late. I schedule the earliest morning appointments available so I can get on to work. With no other appointments ahead of me he was still over 50 minutes late. This happened on more than one occasion and it happened to my wife too. He would always blame the other staff in his office even though it was the first appointment, and made well in advance. When I was seen he wanted to run several tests and have several follow up visits. I respect that is his decision as he is the doctor. I did tell him my insurance is a high deductible plan and I’m paying a lot for every visit. I just can’t afford several visits. Apparently that would not work for him, so he made up a reason why he will discharge me. His office lied and said I violated a no show/compliance policy in which I missed 3 appointments without giving notice. I called the office and they confirmed that is not true and noted it. However this level of dishonesty is unacceptable and not professional for a doctor.
I was told that I had to go to my primary care for a drug screen though it was a service being advertised multiple times IN THE OFFICE. The staff is incompetent.
I'm used to things in the medical field being a hassle but my experience with Dr. Nikola's office was nothing but Infuriating. While Nikola is a decent doctor, his staff is absolutely useless. Reaching them by phone is nearly impossible, they never follow through with requests, never call back, don't listen, are often rude, many many serious mistakes and clearly could care less about any of their patients and are just trying to make it through the workday. Apparently Nikola himself has recommended that they all be replaced but until that happens, stay far far away. I have learned many people have had the same experience and also switched doctors. I just wish I'd done more research before subjecting myself to this torture.
Clark Clinic is a US Doctor based in Winchester, Kentucky. Clark Clinic is located at 225 Hospital Dr #200, Winchester, KY 40391, USA.
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